About

Cancellation Policy

✨ SILVER STUDIO POLICIES & AGREEMENT ✨ At Silver Studio, your time, safety, and experience are deeply valued. These policies allow me to reserve adequate time for every client while providing detailed, individualized care in a private one-on-one setting. By booking an appointment with Silver Studio, you acknowledge and agree to the policies below. 🌷 BOOKING FEE A non-refundable booking fee equal to 40% of the scheduled service total is required for all appointments. Your booking fee is applied toward your remaining service balance on the day of your appointment. The booking fee must be completed within 24 hours of scheduling your appointment in order to keep the appointment reserved. If the booking fee is not received within that time, the appointment will be canceled and the time will be released for another client. With more than 48 hours' notice, your booking fee may be transferred one time to a rescheduled appointment, provided that a new date and time are selected at the time of the reschedule request. Transferred booking fees must be used within 90 days of the original appointment date. After one transfer, any additional reschedule will require a new booking fee. Booking fees are non-refundable and cannot be exchanged for cash or transferred to another person. 🌷 RESCHEDULING & CANCELLATIONS I completely understand that plans can change. The amount of notice provided determines how your deposit and appointment balance are handled. More than 48 hours before your appointment: You may reschedule your appointment one time and transfer your existing deposit, as long as a new appointment date and time are selected at the time of the request. If you choose to cancel rather than reschedule, the deposit remains non-refundable. Between 24 and 48 hours before your appointment: Your 40% deposit will be forfeited and cannot be transferred or applied to another appointment. A new deposit will be required to book again. Less than 24 hours before your appointment or same-day: A cancellation/rescheduling fee equal to 75% of the scheduled service total will apply. Any deposit already paid will be credited toward that 75%. The remaining balance will be charged to the card on file. For example, the 75% fee is not charged in addition to your deposit. Your existing deposit counts toward the amount due. Any outstanding balance must be paid before another appointment can be booked. 🌷 NO-SHOWS Communication prior to the scheduled appointment time is required if you are unable to attend. A client who contacts Silver Studio before the appointment start time will be subject to the applicable cancellation policy rather than being classified as a no-show. Any deposit already paid will be applied toward the total, and the remaining balance will be charged to the card on file. If the charge is unsuccessful, an invoice may be issued and must be paid before booking any future appointment. If the charge cannot be successfully processed, the outstanding balance will remain due. No-shows will result in a charge equal to 100% of the scheduled service total. Any booking fee already paid will be credited toward that amount, and the remaining balance will be charged to the card on file. Because appointment time is reserved exclusively for each client, any no-show will result in immediate and permanent loss of booking privileges at Silver Studio. Clients who have been removed from booking due to a no-show will not be permitted to schedule future services. 🌷 LATE ARRIVALS A grace period of up to 15 minutes is allowed for late arrivals. If enough appointment time remains to safely complete your service, the service may be modified or shortened to fit the remaining time. The original scheduled service price will still apply. If your late arrival prevents the service from being safely or reasonably completed, the appointment will be treated as a same-day cancellation and the 75% cancellation fee will apply. Please understand that extending an appointment beyond its scheduled time is generally not possible because it affects the clients scheduled afterward. 🌷 ILLNESS & EMERGENCIES If you are feeling unwell, contagious, or experiencing symptoms that could put others at risk, please do not attend your appointment. Standard rescheduling and cancellation policies apply to illness. I understand that genuine emergencies and unexpected circumstances can happen. Exceptions may be considered on a case-by-case basis at Silver Studio's discretion, but exceptions are not guaranteed. Whenever possible, please contact me as soon as you believe you may be unable to attend. Earlier notice gives me the best opportunity to adjust the schedule. 🌷 HEALTH, SAFETY & DISCLOSURE Your safety is extremely important. Clients are responsible for providing complete and accurate information regarding relevant: Medical conditions Medications Allergies or sensitivities Diabetes or circulation concerns Nail or skin conditions Injuries, wounds, infections, or recent procedures Any other condition that could affect the safety or outcome of the service If a condition is identified before or during your appointment that prevents me from safely performing the scheduled service, the service may need to be modified, postponed, discontinued, or declined. A cancellation fee may apply when relevant health information, symptoms, or known contraindications were not disclosed before the appointment or when required preparation instructions were not followed. However, discovering a condition during your professional assessment does not automatically mean a client will be charged a cancellation fee, particularly when the client could not reasonably have known that the condition would prevent service. When a concern is outside my professional scope, I may recommend evaluation by an appropriate medical provider before proceeding with future services. 🌷 PEDICURE SERVICES & ASSESSMENT Pedicure services are selected based on the level of care anticipated at the time of booking, but the final service recommendation is determined after an in-person assessment of your feet and nails. The condition of the nails, skin, callusing, debris, cracks, corns, involuted nails, lifting, or other concerns may require a different level of care than originally booked. When necessary: Your service may be upgraded to the appropriate level of care. Additional services or add-ons may be recommended. The appointment may be adjusted based on the time available. A second appointment may be recommended when completing all necessary care in one visit would not be safe or appropriate. Any significant change in service or pricing will be discussed with you before proceeding. These adjustments allow me to provide care based on what your feet actually need rather than rushing or overworking the skin or nails to fit a predetermined service. 🌷 PEDICURE PREPARATION To help me provide the safest and most effective care possible, please follow these guidelines before your appointment: Do not shave or wax your feet or lower legs within 24 hours of your appointment. Do not cut your toenails immediately before your appointment. Do not attempt to remove callus, corns, nail buildup, or problematic areas yourself before coming in. Please avoid clothing that is extremely tight around the lower legs or restricts access to the feet and ankles. Please disclose any recent injuries, procedures, infections, wounds, or significant changes in your feet or nails before your appointment. There is no need to prepare your feet to make them look "better" before your visit. Please come as you are so I can accurately assess what they need. 🌷 FOREIGN PRODUCT & PREVIOUS PROVIDER'S WORK Silver Studio does not perform services over existing enhancement product applied by another provider. Existing gel, builder gel, acrylic, polygel, extensions, or other enhancement products may need to be completely removed before your service can begin. Removal fees may apply depending on the type, amount, and condition of the product. Unknown, unusually thick, improperly applied, or difficult-to-remove products—including products suspected to contain MMA—may require additional time. If adequate removal time was not booked, the scheduled service may need to be modified or completed during a separate appointment. For first-time clients, please follow any booking instructions regarding foreign product removal when selecting your service. 🌷 PAYMENTS & CARD ON FILE A valid card on file is required for all appointments. By booking an appointment and providing a payment method, you authorize Silver Studio to charge the card on file for amounts legitimately due under these policies, including: Required booking deposits Late cancellation fees Same-day cancellation fees No-show fees Outstanding appointment balances authorized under this agreement Applicable card-processing fees may also apply. If a required payment cannot be successfully processed, the balance must be resolved before future appointments can be booked. Chargebacks or payment disputes made contrary to an agreed and properly applied booking policy may result in permanent loss of booking privileges. 🌷 RESPECTFUL & SAFE SPACE Silver Studio is a private, supportive, and respectful environment where all clients are welcome. Discrimination, hate speech, harassment, threats, sexual misconduct, aggressive behavior, or disrespect toward any individual or group will not be tolerated. Any behavior that makes the environment unsafe, inappropriate, or hostile may result in the service being stopped immediately and permanent removal from future booking. 🌷 RIGHT TO REFUSE OR DISCONTINUE SERVICE Silver Studio reserves the right to refuse, modify, postpone, or discontinue a service when necessary for reasons including, but not limited to: Health or safety concerns Conditions outside my professional scope Undisclosed contraindications Inappropriate or abusive behavior Failure to follow necessary safety instructions Circumstances that prevent the service from being performed safely or effectively Whether a cancellation fee applies will depend on the circumstances and the applicable policies above. 🌷 CLIENT ACKNOWLEDGMENT & RESPONSIBILITY By booking an appointment, you confirm that the information you provide is accurate and complete to the best of your knowledge. You understand that results can vary depending on factors including nail and skin condition, health history, home care, lifestyle, previous services, and adherence to aftercare recommendations. Clients are responsible for disclosing information that may reasonably affect the safety or outcome of their service. Silver Studio cannot be responsible for complications, reactions, or service outcomes resulting from relevant information that was withheld, inaccurately reported, or not disclosed before or during the service. Nothing within these policies is intended to waive rights or responsibilities that cannot legally be waived. 🌷 FINAL NOTE Life happens, and I understand that occasionally plans need to change. These policies are not intended to be punitive. They allow me to protect the time reserved specifically for each client while maintaining the level of detailed, individualized care that Silver Studio is built around. When you reserve an appointment, that time is set aside exclusively for you. Thank you for respecting my time, my work, and the space I have created for every client who walks through my door. 🤍